Frequently Asked Questions

Is VAT included in the online prices shown?

Yes, VAT is included and charged at the standard rate.

What about delivery costs?

Delivery of all products is free to addresses within mainland UK to the ground floor.

If timed deliveries are required this may incur an additional cost.

What about installation?

Should you require installation please contact us. We will then arrange to make a site visit, which is chargeable on an individual basis.

The cost of the site visit is not refundable.

What if I wish to cancel my order?

The consumer has the right to cancel any product purchased up to 7 days after the delivery of the goods.

To obtain a full refund the products must be returned unused and in their original packaging.

What is the average lead time on Wine Racking?

Normally 2-3 weeks.

What is the average lead time on integrated products?

Normally 3-4 weeks.

What is the average lead time for wine conditioning units?

Around 7-14 days.

Do you export Wine Racking?

Yes, this can be arranged at an extra cost for the delivery.

We would like a complete wine cellar installed in our house - what are our options and how can you help?

No matter how large your requirements might be, we can help – including full planning of woodwork, brickwork, electrical work etc.

Contact us to discuss your requirements and arrange a site visit.

What about the additional shelf options?

Should you require additional or alternative shelving in your wine cabinet(s) please contact us for prices and availability, as not all shelf options are available for all models listed.

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